Your Digital Vehicle Inspection — Explained
We send you a digital inspection report on every visit. Here’s how to read it so you know exactly what we found, what it means, and what to do next.
Start Here — Your Customer Concerns
At the top of your report you’ll see a section labeled “Start Here.” This is where your specific concerns are listed — the reason you brought your vehicle in. Read this first to confirm we understood exactly what you told us.
🚫 No Pricing on This Report
You will not see any prices here. Before any work is discussed, we call you — or talk with you in person — so we can go through options, priority, and cost together. No surprises. No pressure.
Your concerns are listed clearly at the top — always start here.
The AVX Courtesy Inspection
✓ Free on Every Visit — No Exceptions
This inspection is a complimentary visual health check we perform on every vehicle — whether you’re in for an oil change or a major repair. It is not a diagnosis. A diagnosis is separate, involves technical testing, and is billed work. The AVX inspection is our way of keeping an eye on your whole vehicle, every visit, at no charge.
Below your customer concerns, you’ll see the inspection results. Each item we check is color-coded so you can see at a glance what’s good, what needs attention soon, and what needs attention now.
Green items passed — photos included so you can see what we saw.
Reading the Color Codes
Green — Passed
This item looks good. We photographed it so you can see it with your own eyes. No action needed.
Yellow — Needs Future Attention
Not urgent today, but worth planning for. We’ll note what it is and why it will matter down the road.
Red — Needs Attention Now
This item needs to be addressed. We’ll explain what we found, what the risk is, and what we recommend.
Red and yellow items include condition notes, photos, and our recommendation.
Each flagged item includes the condition found, our recommendation, a photo, and an educational note — including a short video explaining why it matters.
Every item includes photos taken by your technician — what we saw, exactly.
What Happens Next
📞 We Call You — or Talk In Person
We don’t put pricing on this report. We want to have a real conversation with you about what we found, what the options are, what’s a priority, and what can wait. Every situation is different — you deserve more than a checkbox.
📷 Proof, Not Opinion
Every finding comes with photos your technician took. You can see exactly what we’re talking about — not just taking our word for it.
🚫 No Prices on This Report
This is not a cookie-cutter approval screen. We’ll discuss costs, options, and priority together — so you can make the right call for your situation.
✅ Your Decision
Nothing gets done without your approval. After we talk through it, you decide what happens — and we’ll always tell you what’s urgent vs. what can wait.
Questions about your inspection? Call us at 509-545-6165 or visit obeymycar.com
Master Tech Automotive — 1315 Lee Blvd, Richland, WA 99352
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